Privacy Policy

Our Commitment to Your Privacy

At 55qq, we take your privacy seriously. This Privacy Policy explains in plain language what personal information 55qq collects from users of our platform, why we collect it, how we use and store it, and the rights you hold over your own data. By accessing or using the 55qq website, mobile platform, or any related service, you acknowledge that you have read and understood this policy.

This policy applies to all players registering and playing on the 55qq platform, including those accessing the site from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across Bangladesh. We are committed to handling your information responsibly and transparently, in line with globally recognised data protection principles.

Information We Collect

When you register an account, make a deposit, or interact with any feature on the 55qq platform, we may collect the following categories of personal information:

• Identity data: full name, date of birth, nationality, and government-issued identification where verification is required.
• Contact data: email address, phone number, and home address (city and district level, e.g., Dhaka, Sylhet).
• Financial data: transaction amounts, preferred payment methods (including bKash, Nagad, Rocket, Upay, Visa, Mastercard), and deposit or withdrawal history.
• Technical data: IP address, browser type and version, device model, operating system, session duration, and pages visited.
• Usage data: game history, bet amounts, bonus claims, and interaction logs on slots, live casino, and cricket betting features.

We collect only the information that is strictly necessary for the purposes described in this policy. We do not collect sensitive personal data such as religious beliefs, political opinions, or health information.

How We Use Your Information

55qq processes your personal information only for legitimate, clearly defined purposes. We use the data we hold to:

• Create and manage your 55qq account, including verifying your identity and age (players must be 21 years or older).
• Process deposits and withdrawals through payment partners including bKash, Nagad, and Rocket, securely and without delay.
• Personalise your gaming experience — recommending relevant slots, live casino tables, and cricket betting markets based on your activity.
• Comply with responsible gaming obligations — monitoring play patterns to identify and support players who may be at risk.
• Send you important service communications, such as account updates, security alerts, deposit confirmations, and promotional offers you have opted into.

Data Sharing and Third Parties

55qq does not sell, rent, or trade your personal information to any third party for their independent marketing purposes. We may share limited, necessary data only in the following circumstances:

• Payment processors and financial partners (such as bKash, Nagad, Visa, and Mastercard) who need transaction data solely to process your payments securely.
• Technology and platform service providers who operate under strict data processing agreements and are not permitted to use your data for their own purposes.
• Regulatory or law enforcement authorities, if we are legally required to disclose data — for example, to prevent fraud, money laundering, or to comply with a binding legal order.

In all cases, data shared with third parties is limited strictly to what is necessary for the specific purpose. We require all third-party recipients to maintain the same standard of data protection that we uphold at 55qq.

Payment Information and Financial Data

When you make a deposit or request a withdrawal on 55qq — whether via bKash, Nagad, Rocket, Upay, or a card payment — your financial transaction details are processed directly by our certified payment partners. 55qq does not store full payment card numbers on its own servers. Card details entered on the platform are tokenised by the payment processor at the point of entry.

All payment flows on the 55qq platform use SSL/TLS encryption to protect your financial data in transit. We retain records of transaction amounts and dates for accounting, fraud prevention, and responsible gaming monitoring purposes, but we do not retain full card or mobile banking credentials.

Cookies and Tracking Technologies

55qq uses cookies and similar technologies on its platform to ensure the site functions correctly and to improve your experience. The types of cookies we use include:

• Essential cookies: required for core site functionality, such as keeping you logged in during a session and retaining your language preference.
• Analytics cookies: help us understand how users navigate the site — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is aggregated and anonymised.
• Preference cookies: remember your settings and preferences — such as your chosen payment method or display settings — so you do not need to re-enter them on each visit.

You can control or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of the 55qq platform. Disabling analytics or preference cookies will not prevent you from using the site.

Data Retention

55qq retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Specifically, financial transaction records and account verification data may be retained for a minimum of five years from the date of the relevant transaction or account closure, in accordance with standard financial record-keeping requirements.

When data is no longer required, we delete or anonymise it in a secure and irreversible manner. If you close your account and have no outstanding disputes or balance, you may request the deletion of your personal data by contacting our support team. We will action your request within 30 days, subject to any legal obligations that require us to retain certain records.

Your Privacy Rights

As a user of the 55qq platform, you hold meaningful rights over your personal data. These include:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right of rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: subject to legal retention obligations, you may request that we delete your personal data.
• Right to restrict processing: you may ask us to pause our use of your data in certain circumstances, for example while we verify a correction request.
• Right to data portability: you may request your data in a structured, machine-readable format so you can transfer it to another service provider.

To exercise any of these rights, please contact our support team using the email address provided at the bottom of this page. We will respond to all verified requests within 30 calendar days.

Age Restriction — 21+ Only

During account registration, we verify your date of birth as part of our standard Know Your Customer (KYC) process. Accounts found to belong to persons under 21 will be suspended immediately and any remaining balance will be handled in accordance with our Terms & Conditions.

Data Security Measures

55qq implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These measures include SSL/TLS encryption for all data in transit, hashed and salted storage for passwords, restricted internal access controls so that only authorised personnel can view user data, and regular security audits of our platform infrastructure.

While we take every reasonable precaution to protect your data, no digital platform can guarantee absolute security. We encourage you to choose a strong, unique password for your 55qq account, enable any available two-step verification, and contact us immediately if you suspect unauthorised access to your account.

Changes to This Privacy Policy

55qq may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. When we make a material change to this policy, we will update the 'Last updated' date shown at the top of this page and, where the change significantly affects your rights, we will notify you via the email address associated with your account.

We encourage you to review this Privacy Policy periodically to stay informed about how 55qq is protecting your information. Your continued use of the platform after any change to this policy constitutes your acceptance of the revised terms.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, our support team is available 24/7 and will be happy to assist you.

Email: [email protected]